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Complaints

If you aren’t satisfied with our service, please let us know as soon as possible so that we can resolve your issue quickly. Should you wish to raise a complaint, you can contact us as follows:

We’ll follow our complaint handling procedure, which is available on request. If you’re still not satisfied, you may be entitled to refer the matter to the Financial Ombudsman Service.

If you purchased your insurance online, you can also, if you wish, submit your complaint via the Online Dispute Resolution (ODR) Platform set up by the European Commission. This service has been set up to help residents in the European Union who have bought goods or services online, to get their complaints resolved. Access the ODR Platform.

If your policy is underwritten by Lloyd’s and if you are not happy with how we have handled your complaint, you also have the right to refer your complaint to Lloyd’s. They can be contacted as follows: