Frequently asked questions
All your common questions, answered.
About Superscript
What does Superscript do?
We’re an insurance broker for small businesses, sole-traders, landlords and high-growth tech firms.
As the first UK-based insurtech to become a Lloyd’s of London broker, we offer advisory and broking services, alongside a fully self-serve online platform where customers can buy and manage their insurance in a matter of minutes.
How is Superscript different to other insurance brokers?
In a nutshell, we offer more personalisation and customisation than many other insurance providers.
We enable businesses to adapt their cover as and when it's needed, with no adjustment fees. This ensures that they only ever pay for what they need, when they need it.
Our advisory and broking team works with larger businesses with complex risks, to design and maintain bespoke cover that meets their needs.
Is Superscript financially regulated?
Absolutely. Superscript is authorised and regulated by the Financial Conduct Authority. We are also backed by the Financial Service Compensation Scheme.
Who underwrites Superscript's policies?
Superscript's underwriting partnerships include AXA, Beazley at Lloyd's, MS Amlin and RSA. All of Superscript's policies are overseen by in-house underwriters.
Does Superscript have an app?
No. Our website and quotation process are designed to work well on mobile devices, but we do not require our customers to download an app. Online accounts are accessible via any browser.
Who are the people behind Superscript?
Our co-founders, Cameron Shearer (Chief Executive Officer) and Ben Rose (Chief Underwriting Officer), bring a wealth of experience and entrepreneurial spirit to the team. Ben has over 17 years’ experience in insurance broking, risk management, underwriting and claims. Cam is a technology advocate, coming from a marketing and digital advertising background.
Find out more about our leadership team.
Getting covered
What information do I need to provide for a quote?
We just need a few details from you to create a tailored quote. So, you’ll need to provide your name, company name and business activities. It’s also handy to know the amount of cover you need. If you’re not sure, get in touch with the support team and we’ll be more than happy to assist.
Who can get a quote?
Anyone can start a quote – simply click on Start a quote and you're away! Our quote builder will guide you through some questions so we can show you the right covers.
If you find that your business type isn’t listed in the dropdown, get in touch with customer success team at 0333 772 0759+31 10 8080 889.
Can Superscript cover businesses outside the UK?
Our online process can only provide cover online for companies registered in the United Kingdom and sole traders resident in the United Kingdom.
However, we can provide cover offline for companies and sole traders registered elsewhere around the world. You'll just need to complete an application form - please contact us for a copy of this form.
Can I buy my cover over the phone?
Our online quotation process is super intuitive, but if you prefer, we can go through your options over the phone - and you can arrange payment over the phone, too. Our phone number is 0333 772 0759+31 10 8080 889.
How do I know what my policy covers?
Once you've completed a quote, you'll be able to view a summary of cover. Please always refer to your policy documents for full details around exclusions, terms and limits of your customised cover. Read our guide to understanding your policy documents.
Once purchased, you can view and download your policy documents in your online customer account.
How do I pay Superscript?
The most common way to pay is via credit or debit card. We accept Mastercard, Visa, Amex, Diners Club, Discover and JCB cards. For annual payments, we accept BACS transfers.
If you use our broker service you can pay annually via bank transfer or monthly, using premium credit.
We don’t accept cash, cheques or direct debit.
Will I be covered straight away?
When you buy your policy, we’ll ask you when you want it to start. That can be straight away or at some point in the future. If you choose a date in the future, you'll be covered from 00:00 on your chosen date.
How is my insurance premium calculated?
To calculate your premium, we look at a variety of factors related to your business. These include its size, turnover and number of employees.
Your business activities are also important, as some types of work naturally involve more risk than others.
It can also depend on the type of insurance you are buying. So, if for example you’re buying office contents insurance, your premium will depend on the value of the equipment and belongings you want to insure.
How long is a quote valid for?
Your quote will be valid for 30 days, unless stated otherwise.
How much cover do I need?
A number of factors can influence the level of cover you need, including:
- The size of your business and your turnover
- The type of work you do
- The contractual requirements of your clients
You may also find that your regulatory body specifies a certain level of cover, depending on the industry you operate in.
With few exceptions, most UK businesses with any employees are required to have a minimum of £5 million of employers' liability insurance. Failure to have this can mean fines of £2,500 for every day that you’re not properly insured.
Is business insurance tax-deductible?
Business insurance is tax-deductible and along with accountancy and legal fees, counts as allowable business expenses. Insurance is VAT exempt but subject to Insurance Premium Tax at a lower rate.
Is business insurance a legal requirement?
No - with the exception of employers' liability, which is a legal requirement for most UK businesses with employees (including interns and freelancers).
That said, many businesses consider the risk of being unprotected to outweigh the cost of insurance. What's more, certain professions and professional organisations require that you have cover, so it's a good idea to check this with your industry body or regulator.
Do I need employers' liability?
If you are a UK business with one or more employees (other than public organisations), including contractors, temporary employees or part-time employees, then yes, employers' liability insurance is a legal requirement in most cases. There are some exceptions, but the majority of UK businesses with employees must have this cover.
What do I do if I have multiple business activities?
No problem, give us a call and we’ll see what we can do.
What do I do if my business type isn’t on the list?
We can cover over 1,000 business types, so it's likely we'll still be able to cover you! Please send us a message to support@gosuperscript.com or give us a call on 0333 772 0759+31 10 8080 889.
What if I don’t have a registered company name?
If you're a sole trader, you should enter your own name. If you register a company at a later date, please get in touch with us to amend your policy.
What types of business insurance do I need?
It will depend on your business and the types of risks you face, but most businesses need at least some insurance. When you start your online quote with Superscript, select your business type and industry and our quote builder will list all covers that are relevant to you and you might want to consider.
Why do I need business insurance?
It might not sound all that exciting, but insurance keeps brilliant businesses up and running, and doing what they do best, every day of the week. As a start-up or a small business, facing risks and challenges is all part of the job. But no matter how good you are, sometimes things happen that are completely out of your control. It could be a data breach, a robbery, or one of your customers taking legal action against you. That’s when insurance comes into its own, helping you cover the costs and manage the fall-out. So, you have the headspace to focus on building an awesome business.
Want to know more? Then check out 10 reasons why you need business insurance.
Changing cover
How can I make changes to my cover?
If you need to make any changes to your cover or update your details, please get in touch with us at support@gosuperscript.com, or give us a call on 0333 772 0759.
Can I change my business details at a later date?
You can update your details in a matter of minutes. Simply call 0333 772 0759 or email support@gosuperscript.com to edit your business and trading name, employee details and turnover number, as well as add or remove premises. Your policy document will be updated and available in your online customer portal.
How do I cancel my policy?
You can add or remove covers from your policy or adjust your limits at any time, fee-free. You can also cancel your policy with 30 days' notice.
Simply call 0330 818 3206.
What if I can't pay my premium?
We understand that running a business is challenging. We are committed to treating our customers fairly and empathetically at all times.
If you are experiencing challenging financial situations please get in touch with us at support@gosuperscript.com, or give us a call on 0333 772 0759.
Making a claim
How do I make a claim?
You can make a claim from your online customer account. Simply log in and go to Make a Claim section, where you can provide as much detail as possible about your claim, including a crime reference number (if applicable), the date of loss or claim made against you, type of claim and its detailed description. You can also attach any relevant supporting documentation like proof of loss, proof of purchase, a letter of demand or a statement of claim. Once you submit a claim, our team will get in touch with you as soon as possible.
How do you settle claims?
It depends on the policy and the claim. Where items have been lost, stolen or damaged, we might arrange for the items to be replaced or make a payment to you. If you’re liable for something we will assist you with legal support.
How fast will a claim be paid?
We know that our customers don’t have the luxury of time following an insurance claim, so we always aim to have things settled as soon as possible. For smaller claims, that’s usually within a couple of days (or hours) of receiving the relevant information. For larger claims, it can sometimes take longer.
How much excess would I have to pay if I make a claim?
On many of our policies, you don’t have to pay any excess, however, this varies depending on the size of your business, the type of policy and level of cover you have. We’ve worked hard to make sure the excess is as low as possible for the cases where you have to pay one. You will be notified what excess you might have to pay if you make a claim at the point of receiving a quote.
What documents do you need from me to make a claim?
It will depend on the claim, so a team member will advise you on what’s required. If you discover that something has been maliciously damaged, lost or stolen, please notify the police straight away. For more information read our article how can I be sure my insurer will pay my claim.
When should I report a claim?
It’s important that any claim - or incident that could result in a claim - is reported to us as soon as possible. This includes if you, or one of your employees, becomes aware of a legal claim being made against you, or discovers a problem that could result in a legal claim (regardless of whether anyone outside your organisation knows about it). It also includes where you, or one of your employees, have received a written or verbal complaint. Even if you’re unsure, it’s better to let us know!
Will my premium increase after a claim?
Possibly. We take various factors into account when calculating premiums, and past claims are one of those factors. Having said that, it depends on the number of claims, what has caused the claim(s), and how much was paid.