E-bike delivery cover

Superscript is a digital insurance broker for small businesses, sole traders, landlords and high-growth tech firms. As the first UK-based insurtech to become a Lloyd’s of London broker, Superscript supports any type of business at every stage of growth.

Superscript is a trading name of Enro Limited, registered in England and Wales 9265254. We’re authorised and regulated by the Financial Conduct Authority 656459.

Sundays is a specialist bicycle and cyclist insurance designed by cyclists, for cyclists. Since 2008, their mission has been to get more people riding and to keep them riding. They currently cover cyclists in the United States, the United Kingdom and Australia, with more regions planned soon.

Gator Bikesure Ltd is the administrator of Sundays. The company is registered in England, and the registration number is 09492364. The company is an Appointed Representative of Twothreebird UK Ltd who are Authorised and Regulated by the Financial Conduct Authority under firm reference number 313965. This can be checked by visiting the FCA website at www.fca.org.uk/register or by contacting the FCA on 0800 111 6768 or 020 7066 1000. Gator Bikesure Ltd registered address is 3rd Floor, 114a Cromwell Road, London, United Kingdom, SW7 4AG and the main trading address is 1st Floor, 5 St Helens Place, London EC3A Telephone number: 020 3900 0245.

Sundays insurance policies are underwritten by Red Sands Insurance Company (Europe) Limited (Red Sands), registered in Gibraltar under number 87598, registered at Level 3, Ocean Village Business Centre, 23 Ocean Village Promenade, Gibraltar. Red Sands is authorised and regulated by the Gibraltar Financial Services Commission under the Financial Services Act 2019 of Gibraltar and is a member of the Financial Services Compensation Scheme (FSCS) and the Association of British Insurance (ABI).

Superscript and Sundays have joined forces to provide e-bike delivery rider cover for Amazon Flex delivery partners.

To get a quote, you’ll need the following information:

Details about the e-bike you will be using for deliveries:

• Make
• Model
• Year

Some personal information about you:

• Your name
• Your home address
• Contact details

It only takes a few minutes to get covered. The e-bike delivery cover quote and sign-up process is online, so once you’ve completed it and your Amazon Flex account is approved, you can start delivering with an e-bike.

Yes. As soon as you’ve got your e-bike delivery insurance, Sundays will email you your policy documents. These need to be verified by the Amazon Flex team before you start delivering.

You don’t need to call anyone. You can get a quote, buy your e-bike delivery policy and manage your policy completely online in the Sundays customer portal.

No. Everything is done online through Sundays customer portal, which is available for mobile devices. You can log in anytime to view documents, update your payment details or request the cancellation of your policy.

Depending on what the claim was for, it may affect your cover.

Every policy is assessed individually, so you should include all the information requested during the quoting process.

Any gaps in your details might affect future claims, so if in doubt, let Sundays know.

If you aren’t sure, contact Sundays via email at deliveryrider@sundaysinsurance.co.uk, call 0203 884 9838, or chat via live chat.

The e-bike delivery cover will include third party liability cover with a limit of up to £1 million and personal accident cover with a limit of up to £3,000 if selected.

Third party liability insurance is designed to cover claims made against you by members of the public for property damage and accidental bodily injury, illness or even death as a result of your work.

For example, you’re making a delivery on your e-bike with Amazon Flex, and you accidentally crash into another cyclist, causing them to break their arm. E-bike delivery cover could cover the legal and compensation costs.

If you're making an Amazon Flex delivery on your bike, your policy provides cover in case you're injured in an accident during your period of cover, your policy will pay out — but only for one of the following outcomes, even if more than one happens in the same accident:
1. Death
2. Permanent blindness in one or both eyes
3. Loss of a limb
4. Permanent total disablement

Broadly speaking, yes. E-bike delivery can cover a range of eventualities when you’re delivering with Amazon Flex on your e-bike, including injuries to yourself or others.

Personal accident insurance provides cover if you're injured in a cycling accident whilst making an Amazon Flex delivery. You’ll be covered for one benefit depending on the severity. That could include death, loss of sight, loss of a limb or permanent disablement.

If you accidentally injure someone or damage their property while cycling, third party liability policies provide compensation and legal costs.

While the e-bike delivery policy covers a number of situations and eventualities, there are always things that cannot be covered. Always refer to your policy documents to understand the full details around exclusions, terms and limits of your cover. Our guide to understanding your policy documents can be a useful starting point.

No, e-bike delivery cover does not cover theft or damage to your e-bike or bike accessories, like helmets, gloves or delivery equipment.

No, this insurance only covers you to deliver for Amazon Flex while on an e-bike, and not for any other delivery platforms.

Third party liability insurance is designed to protect you if someone makes a claim against you for injury or damage to their property.

Personal accident insurance provides cover in the event of death or for certain injuries in a cycling accident. Please check your policy documents to understand what injuries or situations are covered, as there are always exclusions.

With e-bike delivery cover, the e-bike itself isn’t covered. If you want insurance for your e-bike, you’ll have to find this cover elsewhere.

If you’ve selected personal accident insurance, you may be covered for certain injuries you sustain. These include:
1. Death
2. Permanent blindness in one or both eyes
3. Loss of a limb
4. Permanent total disablement

If you get a new bike, you will need to let Sundays know by calling them on 0203 884 9838 or emailing them at deliveryrider@sundaysinsurance.co.uk.

If you can’t find your Policy Schedule in your email inbox, first check it’s not hiding in your spam folder, then make sure you’ve signed up with the correct email address.

If everything looks correct, give Sundays a call on 0203 884 9838 or email them at deliveryrider@sundaysinsurance.co.uk and they’ll work it out.

If you’ve asked for hard copies of your insurance documents by post, please allow five business days for their arrival. If you still haven’t received them after five business days, give Sundays a call or email them.

To make sure that you’re always riding with cover, your policy will renew automatically after 12 months.

Sundays will email you at least three weeks before renewal is due.

If you decide you don’t want to renew your policy, give Sundays a call on 0203 884 9838 or email them at deliveryrider@sundaysinsurance.co.uk.

Absolutely. If you get a new bike to use when making Amazon Flex deliveries, or move address during your policy, give Sundays a call on 0203 884 9838 or email them at deliveryrider@sundaysinsurance.co.uk to update your policy.

E-bike delivery cover is a fixed cost for all delivery riders, depending on what cover you choose. This cover lasts for 12 months, and you will pay monthly.

The total cost of your insurance (also called the premium) includes Insurance Premium Tax (IPT), which is a mandatory tax paid on all insurance policies.

You can pay by monthly direct debit or card. This will be a regular amount based on the cover you’ve selected.

The recurring payments are interest-free, and there are no additional charges.

There are no hidden fees. The price you are given when you get your quote is what you’ll pay for the duration of your cover.

If you’ve missed a payment, you’ll get an email from Sundays. This will give you time to fix any payment issues you’re having before your cover is affected.

If you don’t pay the missed payment, your cover will end, and you won’t be able to deliver with Amazon Flex.

You can update your payment details by logging into the Sundays customer portal here.

You can cancel at any time. Remember that Amazon requires you to have third-party liability cover and personal liability cover in place at all times if you make deliveries as part of the Amazon Flex Programme.

You can cancel your policy in the Sundays customer portal here.

Sundays will give you a full refund if you cancel this policy within 14 days of the start date, but only if you have not had any claims for something that took place in this period.

After the first 14 days, you can cancel your policy at any time but you will not receive any refunds for premiums already paid.

If Sundays pay a claim, and you cancel your policy, then there is no refund due and you will still have to pay your monthly payments until the end of your policy term.

There are no admin, cancellation or setup fees.

Sundays may cancel your policy if you:
• Do not comply with the policy terms and conditions
• Do not pay your premium as agreed
• Make a fraudulent claim
• Misrepresented information when you entered into your policy

If Sundays pay a claim, and you cancel your policy, then there is no refund due and you will still have to pay your monthly payments until the end of your policy term.

If you want to cancel your policy, give Sundays a call on 0203 884 9838 or email them at deliveryrider@sundaysinsurance.co.uk, and one of their consultants will be happy to help.

Just provide your Sundays policy schedule to Amazon Flex, which will be emailed to you after you’ve bought your cover. Amazon Flex will email you with instructions on how to submit your insurance documents for verification.

After you provide your policy schedule to Amazon Flex, it may take up to 5 days for it to be verified. Amazon Flex will email you about the verification outcome, and guidance on next steps.

Yes. Third party liability and Personal Accident are the covers needed while delivering with Amazon Flex.

You can reach out to the team at Sundays about your Amazon Flex e-bike delivery cover via:

• Telephone on 0203 884 9838
• Email at deliveryrider@sundaysinsurance.co.uk
• Live chat

Sundays are available Monday to Friday, 8:30am – 5:00pm (UTC+00:00)

If you ever need to make a claim, here’s what you’ll need to do to help move the process along swiftly: • Report the incident as soon as possible by submitting your Sundays claim online. You will need to contact them within 30 days of a claimable event • Try your best to prevent any further loss, damage or cost

If you need any assistance, call Sundays on 0203 884 9838 or email them at deliveryrider@sundaysinsurance.co.uk.

If you have selected the personal accident add-on cover and you are personally injured whilst riding with Amazon Flex you have the potential to make a claim.

If you have any questions, call Sundays on 0203 884 9838 or email them at deliveryrider@sundaysinsurance.co.uk.

An accident is a collision or crash while riding your bicycle which is specific, sudden, unforeseen and unintended, provided this happens during the period of insurance and is entirely outside of your control.

Yes - you’ll need to show that you own the e-bike or have permission to use it. This is required for all claims on this policy.

Acceptable proof of ownership or consent to use can include: • A purchase receipt or invoice in your name • A bank statement clearly showing the e-bike purchase • A warranty or registration document linking the bike to you • A written agreement confirming you are authorised to use the e-bike (if it belongs to someone else) • Any other verifiable document proving you are legally responsible for the bike

We may ask for additional details if needed to confirm ownership or authorised use.

At each stage of your claim, Sundays will give you updates as they handle the legwork, so keep an eye on your inbox.

When your claim is declined, Sundays will always provide you with the reason, so that you can understand the decision that’s been made. You can contact Sundays on 0203 884 9838 or email them at deliveryrider@sundaysinsurance.co.uk at any stage with questions regarding their decision.

If you are not satisfied with the decision, you can contact them on the above details, and they’ll escalate your complaint to ensure it’s resolved.

No. Your e-bike delivery policy only covers you to deliver using an e-bike for the Amazon Flex programme.

Yes, your cover applies anywhere in the UK where the Amazon Flex programme is running.

You can work for other platforms, but this e-bike delivery cover only applies to Amazon Flex. Make sure you check the insurance requirements for any other delivery apps.