Frequently asked questions
All your common questions, answered.
Can Superscript cover businesses outside the UK?
Our online process can only provide cover online for companies registered in the United Kingdom and sole traders resident in the United Kingdom.
However, we can provide cover offline for companies and sole traders registered elsewhere in Europe. You'll just need to complete an application form - please contact us for a copy of this form.
We don't provide cover for businesses elsewhere in the world - but watch this space!
How do I make changes to my cover and what does it cost?
We don't charge admin fees for amending or cancelling your cover. You can add covers to your subscription via your online account.
If you need to remove cover, or cancel, please get in touch with us at firstname.lastname@example.org, or give us a call on 0333 772 0759+31 10 8080 889.
Can I buy my cover over the phone?
Our online quotation process is super intuitive, but if you prefer, we can go through your options over the phone - and you can arrange payment over the phone, too. Our phone number is 0333 772 0759+31 10 8080 889.
Do I need employers' liability?
If you are a UK business with one or more employees (other than public organisations), including contractors, temporary employees or part-time employees, then yes, employers' liability insurance is a legal requirement.
Are there penalties if I want to cancel?
Our monthly subscription model enables you to adjust or cancel cover at any time. Simply send an email to email@example.com, including the date you want the policy to end.
Please bear in mind that you may need to pay one final month’s premium, depending on when your next payment is due (we require 30 days' notice for removal or cancellation of cover).
How do I know what my policy covers?
You can view and download your policy documents in your online customer account.
How do I pay Superscript?
The most common way to pay is via credit or debit card. We accept Mastercard, Visa, Amex, Diners Club, Discover and JCB cards.
We don’t accept cash or cheques, but you can also pay with a BACS transfer if you prefer to pay annually.
If you prefer to pay annually, please give us a call on 0333 772 0759+31 10 8080 889, and we can take your card payment over the phone.
How is my insurance premium calculated?
To calculate your premium, we look at a variety of factors related to your business. These include its size, turnover and number of employees.
Your business activities are also important, as some types of work naturally involve more risk than others.
It can also depend on the type of insurance you are buying. So, if for example you’re buying office contents insurance, your premium will depend on the value of the equipment and belongings you want to insure.
How much cover do I need?
You must have a minimum cover of £10 million for employers' liability if you have employees, which is a standard limit. Failure to have this can mean fines of £2,500 for every day that you’re not properly insured. Various factors influence the level of cover you need, including the size of your business, the type of work you do and the requirements of your clients. You may also find that your regulatory body specifies a certain level of cover, depending on the industry you operate in.
Is business insurance tax-deductible?
Business insurance is tax-deductible and along with accountancy and legal fees, counts as allowable business expenses. Insurance is VAT exempt but subject to Insurance Premium Tax at a lower rate.
Is business insurance a legal requirement?
No - with the exception of employers' liability, which is a legal requirement for all businesses with employees (including interns and freelancers).
That said, many businesses consider the risk of being unprotected to outweigh the cost of insurance. What's more, certain professions and professional organisations require that you have cover, so it's a good idea to check this with your industry body or regulator.
What do I do if I have multiple business activities?
No problem, give us a call and we’ll see what we can do.
What do I do if my business type isn’t on the list?
We can cover over 1,000 business types, so it's likely we'll still be able to cover you! Please send us a message at firstname.lastname@example.org or give us a call on 0333 772 0759+31 10 8080 889.
What if I don’t have a registered company name?
If you are a sole trader, you should enter your own name. If you register a company at a later date, please get in touch with us to amend your policy.
Can I change my business details at a later date?
You can update your details in your online customer account. Simply log in and go to the Business details section, where you can edit your business and trading name, employee and turnover number, as well as add or remove premises. Your policy document will be updated automatically.
What types of business insurance do I need?
It will depend on your business and the types of risks you face, but most businesses need at least some insurance. When you start your online quote with Superscript, select your business type and industry and our quote builder will list all covers that are relevant to you and you might want to consider.
What information do I need to provide for a quote?
We just need a few details from you to create a tailored quote. So, you’ll need to provide your name, company name and business activities. It’s also handy to know the amount of cover you need. If you’re not sure, get in touch with the support team and we’ll be more than happy to assist.
Do I need a bunch of financial records and bank details to get a quote?
Anyone can start a quote – simply click on 'start a quote' and you're away! Our quote builder will guide you through some questions so we can show you the right covers.
If you find that your business type isn’t listed in the dropdown, leave a message via the ‘Help’ button and we’ll get back to you within 24 hours.
Or, if you'd prefer to speak to us directly, give our customer success team a call on 0333 772 0759+31 10 8080 889.
Why do I need business insurance?
It might not sound all that exciting, but insurance keeps brilliant businesses up and running, and doing what they do best, every day of the week. As a start-up or a small business, facing risks and challenges is all part of the job. But no matter how good you are, sometimes things happen that are completely out of your control. It could be a data breach, a robbery, or one of your customers taking legal action against you. That’s when insurance comes into its own, helping you cover the costs and manage the fall-out. So, you have the headspace to focus on building an awesome business.
Want to know more? Then check out 10 reasons why you need business insurance.
Will I be covered straight away?
When you buy your policy, we’ll ask you when you want it to start. That can be the same day or at some point in the future. You are then covered from 00:00 on the day you choose.
Making a claim
What is a claim and how do I make one?
Insurance is ultimately there to protect you, should you need to make a claim. If you’re ever unsure whether you can or should claim, it’s best to get in touch and we can let you know.
You can make a claim from your online customer account. Simply log in and go to Make a Claim section, where you can provide as much detail as possible about your claim, including a crime reference number (if applicable), the date of loss or claim made against you, type of claim and its detailed description.
You can also attach any relevant supporting documentation like proof of loss, proof of purchase, a letter of demand or a statement of claim. Once you submit a claim, our team will get in touch with you as soon as possible.
How do you settle claims?
It depends on the policy and the claim. Where items have been lost, stolen or damaged, we might arrange for the items to be replaced or make a payment to you. If you’re liable for something we will assist you with legal support.
How fast will a claim be paid?
We know that our customers don’t have the luxury of time following an insurance claim, so we always aim to have things settled as soon as possible. For smaller claims, that’s usually within a couple of days (or hours) of receiving the relevant information. For larger claims, it can sometimes take longer.
How much excess would I have to pay if I make a claim?
On many of our policies, you don’t have to pay any excess, however, this varies depending on the size of your business, the type of policy and level of cover you have. We’ve worked hard to make sure the excess is as low as possible for the cases where you have to pay one. You will be notified what excess you might have to pay if you make a claim at the point of receiving a quote.
What documents do you need from me to make a claim?
It will depend on the claim, so our team member will advise you on what’s required. If you discover that something has been maliciously damaged, lost or stolen, please notify the police straight away. For more information read our article how can I be sure my insurer will pay my claim.
When should I report a claim?
It’s important that any claim - or incident that could result in a claim - is reported to us as soon as possible. This includes if you, or one of your employees, becomes aware of a legal claim being made against you, or discovers a problem that could result in a legal claim (regardless of whether anyone outside your organisation knows about it). It also includes where you, or one of your employees, have received a written or verbal complaint. Even if you’re unsure, it’s better to let us know!
Will my premium increase after a claim?
Possibly. We take various factors into account when calculating premiums, and past claims are one of those factors. Having said that, it depends on the number of claims, what has caused the claim(s), and how much was paid.
What does Superscript do?
Superscript provides flexible business insurance by monthly subscription to small businesses and Superscript Advised provides bespoke cover for digital businesses with complex risks.
What makes Superscript so splendid? - I mean, the Trustpilot scores are 🤯
In a nutshell, we offer businesses more flexibility than most other insurance providers.
Our small business cover is offered on a monthly subscription basis, enabling businesses to adapt their cover as and when it's needed. This ensures that they only ever pay for what they need, when they need it.
Our SuperscriptQ team works with larger businesses with complex risks, to design and maintain bespoke cover that meets their needs.
Is Superscript financially regulated?
Absolutely. Superscript is authorised and regulated by the Financial Conduct Authority. We are also backed by the Financial Service Compensation Scheme.
Who underwrites Superscript's policies?
Superscript's underwriting partnerships include include AXA, Beazley at Lloyd's, MS Amlin and RSA. All of Superscript's policies are overseen by in-house underwriters.
Who are the people behind Superscript?
Our co-founders, Cameron Shearer (Chief Executive Officer) and Ben Rose (Chief Underwriting Officer), bring a wealth of experience and entrepreneurial spirit to the team. Ben has over 17 years’ experience in insurance broking, risk management, underwriting and claims. Cam is a technology advocate, coming from a marketing and digital advertising background.
Find out more about our leadership team.
Does Superscript have an app?
No. Our website and quotation process are designed to work well on mobile devices, but we do not require our customers to download an app. Online accounts are accessible via any browser.
Mon – Fri, 9am to 6pm, charged at your local rate – closed bank holidays
Level 3, 16 Eastcheap,
London, EC3M 1BDStationsplein 45, 4th Floor
3013 AK Rotterdam