Above the line Above the line

We want to build a better business — for our customers, our people, our communities and the environment. Here’s what we’re doing today, and where we want to do better tomorrow.

Small changes. Bigger ambitions.

We’re always looking for practical ways to do better – for our customers, our people, our communities and the environment.

Some changes are big. Others happen quietly in the background. From giving our team paid time to volunteer to improving parental leave and reducing our environmental footprint, here’s what we’ve been working on.

What we’re doing

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Volunteering

Our team have completed 300+ volunteering hours in the last 12 months. We offer all our staff 20 volunteering hours a year. Whether you’re volunteering on a helpline or renovating a home for a family in need, Superscripters get paid time off to give back.

We also arrange days where our team can bond while doing good for the local community, including at:

  • Mucking in at Stepney City Farm: We spent the day looking after animals at an inner city organisation that helps people of all ages learn about animals and food
  • Supporting the team at Euston Foodbank: Preparing and packing food to help make sure people don’t go hungry in the community
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Educating our customers about risk

Running a business comes with plenty of unknowns. Our research brings together real experiences, useful data and expert views to help businesses get a clearer picture of the risks they face — and what they can do about them. Take for example

  • Risk and success: the startup and scaleup edition provides a practical guide to tackling business risk, designed to genuinely help and educate customers and peers alike
  • Cyber risk report: cyber risk is rising. Here’s what 1,000 UK business leaders are doing about it — and what you can learn
  • The landlord's guide to success, designed to support landlords of all types of properties navigate rules and regulations, understand the risks, handle tax and find the right tenants with confidence
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We're ISO 27001 certified

ISO 27001 is the global gold standard for keeping information secure, and we’re proud to say we nailed it in 2024, officially becoming certified. It’s a big step forward in protecting our data, our customers and the way we work.

At its heart, the standard is all about three things:

  • Confidentiality: Only authorised people can access the information.
  • Integrity: Only authorised people can change it.
  • Availability: It must be accessible when needed
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Enhanced parental leave

In 2025, we introduced an improved policy around parental leave for expectant mothers and primary caregivers for adoption. During our annual team engagement conversations and surveys, the team told us that our equal, gender-neutral enhanced parental leave policy fell short in fully reflecting the physical recovery after childbirth or the vital bonding and emotional adjustment period for adoptive primary caregivers.

Equality is about fairness, but equity recognises different needs. So, we’ve acted on the feedback — giving better support to birth mothers and adoptive or surrogate primary caregivers, while keeping our parental leave inclusive for all.

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Health and wellness

We acknowledge that everyone has mental health, just like everyone has physical health, so we've baked both into our health and wellness policies. From group personal training sessions to being part of the cycle to work scheme, as well as a host of in-house sports teams and access to the mental health platform Spill to name just a few.

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Inclusivity

From anonymous screening when we hire, through to gender neutral parental policies we're committed to encouraging equality, diversity and inclusion in our employment practices as well as across the insurance industry as a whole.

What's next?

We will continue to do all the things we’re doing today — putting our customers at the centre of the work we do, volunteering with our local community, working towards a cleaner environment and continuing to be an inclusive place to work — but we also have lots of goals we are going to be working towards over the next 12 months, including:

  • Being inclusive of our workers through our hiring practices, planning activities that don’t include alcohol and providing healthy and ethical snack choices in the office
  • Continuing to support our community by opening our office space to brands who might not have access to the same resources and exploring new ways to collaborate with local charities
  • Working with our customers by encouraging more customers to explore environmental, social and governance (ESG) initiatives for themselves
  • Improving accessibility by making our website more inclusive for people of all abilities

The bar’s moving — so are we

There’s always more we can do. Whether that’s reducing our environmental footprint, supporting our people and communities or finding new ways to do right by our customers

So we’ll keep looking at where we can make a difference, taking practical steps and holding ourselves to a high standard.

Because doing better isn’t something we want to tick off a list. It’s part of how we want to run Superscript.

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Authorised by the FCA

The FCA supervises UK financial services firms to protect consumers. We are directly authorised and regulated by the FCA and our Firm Reference Number is 656459. These details can be confirmed on the Financial Services Register at www.fca.org.uk or by calling the FCA on 0845 606 1234.

A-rated financial strength

Our insurance products are underwritten by Standard & Poor’s A-rated financial strength or higher. This means the underwriter has been independently assessed by the world’s leading credit rating provider and found to have a strong capacity to meet financial commitments (pay claims).

Protected by the FSCS

If you are a business with an annual turnover under £1m, charity with an annual income under £1m, or trust with net assets under £1m, then you will be entitled to compensation from the FSCS in the unlikely event we cannot meet our obligations. Full details and further information on the scheme are available at www.fscs.org.uk.