Chief Executive Officer
As a small business championing small businesses, we’ve been working hard throughout 2020 to continuously upgrade our offering and ensure we’re providing the very best commercial insurance protection to see small businesses through the challenges of the year.
In case you’ve missed any of it, here’s what looks different now compared to this time last year:
New name, new look!
We started 2020 as Digital Risks and we end it as Superscript, with a bold new brand and an advertising campaign that we hope you’ve seen in recent months! This new name and new brand conveys how we’re setting higher standards for business insurance. Whatever a business’ size or ambitions, through world class business insurance we’re giving them the freedom to channel their energy into what they do best. Find out more about our rebrand in this blog from our CEO and co-founder.
New trades covered
We’ve introduced a number of new covers for new industries and professions in 2020, including our tradesmen cover and enhanced protection for a multitude of manufacturing professions.
Supporting key healthcare workers
Not only have we expanded our healthcare product to include e-consultations, we also directly helped healthcare technicians, carers and nurses on the front line through paying their premiums for three months at the beginning of the pandemic.
To help making running your business all that easier, this year we created an integration feature which allows you to connect your accounting software (Quickbooks, Xero, Sage etc.) to your Superscript account. Doing so means that we can alert you to any events that may impact the level of cover you need - such as an increase in the number of employees you have, or an increase in revenue.
Refer a friend
Our first ‘refer a friend’ programme allows any Superscript customer to share their unique code (which can be found in their online account) with an unlimited number of friends. For each successful referral, the referrer receives £20 Superscript credit and the referee receives £50 credit.
Lloyd’s Broker status
We officially became a registered Lloyd’s Broker in October. Giving us direct access to the world's leading specialist insurance market, this strengthens our ability to provide cover for modern businesses whose needs are racing ahead of traditional insurance provision. Not only that, our relationship with the Lloyd's market will also fuel our international plans and see us deliver our flexible, bespoke insurance to even more ambitious, modern businesses worldwide. So, if you’re looking to expand your business overseas in 2021, or want advice on your insurance requirements in international jurisdictions, get in touch.
Expanded Customer Success team
To keep up with demand and ensure we’re providing the very best service, we’ve invested in our Customer Success team so that any questions and queries can be resolved as quickly as possible. Our support team is available 9am - 6pm Monday to Friday and can be contacted via email, phone, instant message or live chat. If you need support outside of these hours, we take messages 24/7 and get back to you the next business day.
We don’t plan to stop here! Small businesses have been disproportionately hit by the pandemic. Owners of these businesses have been locked out of a lot of government support and we’ve found from our research that more than eight in 10 small business owners have made personal sacrifices during the pandemic to keep their business afloat. So, whether you’re a small business owner, a finance director responsible for commercial business protection or a side hustler looking to protect your venture, explore how Superscript’s business insurance can help.